Data Deletion Instructions
This page explains how to have data deleted from Resalian. It covers three different situations, because the right route depends on who you are.
Choose your situation
1. You received a message from a business
Resalian is the platform a business used to message you. We are not the sender and we do not decide who is contacted — the business does. There are still two things you can do immediately.
Stop the messages — instant, and permanent
Reply STOP in the WhatsApp conversation. Also accepted:
UNSUBSCRIBE, CANCEL, QUIT,
END, OPT OUT, إلغاء,
الغاء, توقف, إيقاف.
This takes effect at once and cannot be reversed by the business. We record it as a one-way hash of your number rather than the number itself, which is precisely why it survives every deletion routine described below — an unsubscribe we deleted would be an unsubscribe we could no longer honour.
Delete your data
The business that messaged you controls your data and is the right party to ask. Contact them directly — their name appears in the conversation.
If you cannot identify or reach them, write to privacy@techserenityit.com with the phone number that was messaged and, if possible, a screenshot. We will identify the business, forward your request, and confirm to you that we have done so, within 30 days. We cannot delete the data ourselves without that business's instruction, because it is theirs and not ours.
2. You have a Resalian account
Delete specific data yourself, at any time
You do not need to contact us for any of the following:
- A single contact — Contacts → select the person → Delete. This removes their record and conversation history.
- A campaign and its recipient list — Campaigns → open it → Delete.
- All message history past a chosen age — Settings → Data & privacy → set a retention period, then Purge now to apply it immediately rather than waiting for the hourly sweep.
- Recipient lists automatically after every campaign — Settings → Data & privacy → "Erase after each campaign".
Every automated deletion writes an audit record in the same screen, showing what was removed and when.
Delete your entire account
Email privacy@techserenityit.com from the address registered on the account, with the subject "Account deletion request". We may ask you to confirm identity first — a request to destroy an account is exactly the request an attacker would make.
What happens then:
- Within 5 working days — we confirm receipt and tell you the scheduled deletion date.
- For 30 days — your data is retained so you can export it or change your mind. Cancel the request at any point in this window.
- Within 30 days of that window closing — workspace data is permanently deleted, including contacts, conversations, campaigns, templates, segments and API keys. Your stored Meta access tokens are destroyed.
Export your data before you ask, using the dashboard or the API. After deletion we cannot recover it.
What survives deletion, and why
| What is kept | Why | How long |
|---|---|---|
| Opt-out records, as keyed hashes | So a person who asked to stop being messaged stays unsubscribed. These contain no readable phone number. | Indefinitely |
| Invoices and financial records | Omani tax and commercial law obliges us to keep them | 10 years |
| Aggregate, non-identifying counts | Capacity planning. Contains no personal data. | Indefinitely |
| Security and abuse records where an investigation is open | Establishing or defending legal claims | Until the matter closes |
Backups are rotated on a fixed cycle. Deleted data may persist in an encrypted backup until that cycle completes, after which it is gone. It is not restored into the live system in the meantime.
3. Data obtained through Meta platforms
Resalian connects to the WhatsApp Business Platform, and in future to Facebook and Instagram, using credentials you authorise. Data we obtain through those connections — "Platform Data" in Meta's terms — is subject to Meta's Platform Terms as well as this page.
Disconnect and delete
-
Remove the connection in Resalian
WhatsApp → Numbers → select the number → Disconnect. This deletes the stored access token immediately and stops all sending from that number.
-
Revoke access at Meta
In Meta Business Manager, go to Business Settings → Apps or Integrations and remove Resalian's access. This is what guarantees we cannot reconnect.
-
Request deletion of stored Platform Data
Email privacy@techserenityit.com with the subject "Platform Data deletion request", naming the WhatsApp Business Account or phone number. We delete it within 30 days and confirm in writing.
Platform Data we hold consists of: your WhatsApp Business Account and phone number identifiers; the display name and quality rating Meta reports for the number; your message templates and their approval status; the encrypted access token; and the message and delivery records generated by your own sending.
We do not use Platform Data for any purpose other than providing the service to you. We do not sell it, do not use it for advertising or model training, and do not combine it across customers. Where you stop using the service, or where the data is no longer needed for the purpose you gave it to us for, it is deleted.
Contact
Tech Serenity IT
registered company name
registered address
Data protection: privacy@techserenityit.com
If you are unhappy with how we handled a deletion request, raise it with us first. You may also complain to the Ministry of Transport, Communications and Information Technology (MTCIT) or to the data protection authority where you live.